Our Promises

To OUR GUESTS – We Promise to do our best to

• Create a welcoming environment that enhances your visit to Kalamazoo.
• Stay informed about events, activities, attractions, and experiences in and around Kalamazoo to help you plan your visit.
• Look for opportunities to reduce our impact on the environment while still maintaining a healthy, safe, and relaxing stay for you. We believe even small changes help preserve our beautiful state for future generations.
• Recognize that although we have a good track record of fulfilling our promises, there are times we miss the mark. On those occasions, we hope you will let us know, make suggestions, and give us the opportunity to make it right.

To OUR SMALL BUSINESS PARTNERS – We promise to support you through

• Sourcing as many of our products and ingredients as we can from small businesses.
• Staying informed about your products/services to better connect you with our guests
• Looking for opportunities to partner with you on events, activities and experiences.

To OUR COMMUNITY – We Promise to be responsible, active and constructive participants in the political, social, economic, and spiritual life of Kalamazoo through

• Volunteer service on neighborhood, community, and City Boards and Commissions
• Full and timely payment of all property, business, lodging and sales taxes
• Monetary and in-kind donations to organizations that support education, arts, and social justice.

Please Consider Supporting Our Local Small Business Partners