Our Policies

COVID-19 POLICIES

We know you have concerns about traveling, and we have implanted additional cleaning and precautionary measures in line with the guidance of the CDC, FDA, OSHA, National and Michigan branches of the Restaurant and Lodging Association, and Executive Orders from Governor Whitmer. They cover all aspects of our operations, including breakfast service, guest room and common area housekeeping and sanitation. Our goal is to ensure the utmost in cleanliness and hygiene every day.

As Hosts . . . We practice social distancing. We will not wear gloves in our home (except when cleaning rooms), but we will wash our hands frequently, and wipe down frequently touched items in the common areas with sanitizer. Our food service and preparation will be of very high quality and safe, as it has always been.

As Guests . . . Please do your part to minimize risks by:
• social distancing from those not in your household
• washing your hands and/or using hand sanitizer regularly during your stay, including when you arrive back in your guest room and before you leave your guest room
• wearing a face-covering while in our indoor common areas (except when eating)

Guest Arrival/Check-In We prefer to welcome you personally and will be masked and keep a safe distance of 6 feet when we greet you. There is plenty of room in our B&B for everyone to socially distance.
When you enter, please use the hand sanitizer on the entry podium before you proceed further. We continue to run credit cards on arrival through a payment device that does not require us to touch your card. If you prefer, you may call us before your arrival to complete payment over the phone. You will be shown your room, and the sanitized room key will be in the door of your room. Your room will have been vacant for at least 24 hours before your arrival.

Breakfast Service We continue to offer a full breakfast prepared with fresh local ingredients customized to your dietary needs. Breakfast is served in our main dining room or on our outdoor patio in good weather. Should our guest count require it, we will have two breakfast settings to accommodate social distancing as the minimum distance between any breakfast tables at the B&B is 6 feet.
• All plates, glassware, and cutlery will have been washed in our dishwasher, sanitized, and stored safely.
• Your table will be set only moments before you come down for your breakfast so there is no risk of contamination to your place settings.
• All food and beverage will be served to your table
• We will be wearing coverings during breakfast service and, as always, washing our hands before and after every interaction with you.

Kitchen Cleaning The kitchen is cleaned and sanitized before and after every B&B breakfast. It is also cleaned and sanitized after the hosts make their meals (this is our personal kitchen also). No individuals other than the owners are allowed to touch any surface or use any item in the kitchen. The risks are just too high. Thank you for your understanding.

Food at the B&B While there are good restaurants within walking distance of the Inn, you may wish to order take out, or bring your own food Please adhere to the following rules during your stay:
• If you bring prepared foods, you may store them in your room fridge.
• Hardcase coolers are not allowed in guest rooms, but may be left on the porch or patio. You can bring a soft case cooler with drinks into your room.
• We can supply you with disposable utensils and plates and real glassware if you bring in your own prepared food.
• We can recommend great take-out places locally.
• You can eat in the dining room or on our outdoor patio.

Guest Rooms and Housekeeping Service Every time a guest checks out:
• The entire room is stripped of all linens (sheets, pillowcases, pillow covers, mattress covers, quilts and coverlets). If previous guests used any extra blankets or a quilt, those items are also bagged and removed for cleaning.
• Mattresses are steam cleaned, and beds are remade with clean and sanitized linens after every stay.
• All hard surfaces in guest rooms are cleaned with a sanitizer, including doorknobs, light switches, drawer knobs, window and door handles, TV remote controls.
• All soft surfaces such as chairs will be sprayed with a fabric sanitizing spray.
Ensuite Bathrooms
We have always taken great care in cleaning the ensuite bathrooms in each of our guest rooms.
• All counters, showers, shower doors, handles, vanity tops, drawers and handles are sanitized after they are cleaned.
• All surfaces on the toilet and the toilet paper holder are cleaned and sanitized. Partially used toilet paper rolls are replaced with new, full rolls after every guest check out.
• All bathroom floors are vacuumed, then steamed.
• Our guest bath towels are washed in-house with a non-scented detergent then dried on high heat in our dryer.
Once cleaned to our high standards, each guest room will be sealed and will remain closed for a minimum of 24 hours prior to the next guest check-in.

Daily Guest Room Housekeeping Service has been discontinued at this time. Please place the trash can or recycle bin outside of your room to signal you want removal. If you are in need of fresh towels, place dirty towels in the laundry bag provided and hang it on your room door when you leave for the day to request fresh towels during your stay. Clean towels will be delivered to your room while you are out. When you check out, simply leave the dirty towels in your shower/tub.

Common Areas are cleaned and sanitized daily. High touch items are cleaned several times each day. Hand sanitizer is located on the podium at the front door, and in the public restroom on the first floor. Please let us know if you use the public restroom so we may wipe it down.

RATES, TAXES, DEPOSITS, PAYMENTS

Rates are based on single/double occupancy except for Friends & Family Suite. A few rooms can accommodate an additional twin bed for an additional $25 per night. All rates are subject to lodging taxes: State 6%; County 5%. A credit card is required to secure the reservation and will be charged upon your arrival. Reservations made less than ten (10) days before arrival must be paid in full when the reservation is made and are non-refundable. We gladly accept American Express, Discover, MasterCard, and Visa.

CANCELLATIONS

Plans can charge unexpectedly. If you must cancel your reservation, please try to do so at least eleven (11) days before your arrival date.  Cancellations made less than eleven (11) days before your arrival will result in partial refund of the balance owed-only if we were able to re-rent the room. Cancellations must be in writing and are not effective until received by the Inn. Please Note: No refunds available during Holiday weeks, Medieval Congress (May), College Graduations (April/June), USTA Boys Tennis Championships (August), National Street Rod Car Show (September), and College Reunions (October).

PETS

For the comfort and enjoyment of all guests, pets can be accommodated only in the second floor of the Carriage House, and only with prior approval and in accordance with our Pet Policy

CHILDREN

For the comfort and enjoyment of all guests, children under 12 can be accommodated in the Carriage House, and at times in the Friends and Family Suite on the third floor. Please contact the Innkeeper for further details and information.

CHECK IN/CHECK OUT

Check in is between 4p.m. and 7p.m. Just can’t wait to start your visit? Add Priority Check-in ($25) to your reservation and we’ll sneak you in 2 hours early at 2pm. Don’t need the room? Feel free to park in our lot as early as noon (no charge), walk to town, tour the college, or meet up with that friend at her favorite coffee shop. Join us at our regular check in time. Won’t be able to make it by 7pm? A later check-in may be possible, but only with prior arrangement and may include a convenience fee. Please contact the Innkeeper if arrangements need to be made to accommodate flight delays or other unforeseen conditions. Check out is 11a.m. 

COVID-19 Update: We prefer to welcome you personally and will be masked and keep a safe distance of 6 feet when we greet you. There is plenty of room in our B&B for everyone to socially distance.

When you enter, please use the hand sanitizer on the entry podium before you proceed further.  We continue to run credit cards on arrival through a payment device that does not require us to touch your card.  If you prefer, you may call us before your arrival to complete payment over the phone.  You will be shown your room, and the sanitized room key will be in the door of your room.  Your room will have been vacant for at least 24 hours before your arrival. Hand sanitizer has been placed in your room.

PARKING, SMOKING, BREAKFAST

Complimentary off-street parking is available behind the Inn. There is no smoking in the Inn (that includes e-cigarettes). Breakfast is served in the dining room between 7am and 9am weekdays, and between 8am and 10am weekends and Holidays.

 COVID-19 Update:  We continue to offer a full breakfast prepared with fresh local ingredients customized to your dietary needs.  Breakfast is served in our main dining room or on our outdoor patio in good weather.  Should our guest count require it, we will have two breakfast settings to accommodate social distancing as the minimum distance between any breakfast tables at the B&B is 6 feet.

 

DAMAGE TO/REMOVAL OF INN PROPERTY

We reserve the right to charge guests the cost of rectifying damage, caused by the guest’s deliberate, negligent or reckless act; and to charge for the cost of replacing any items that are removed from the premises by the guest without consent. Should damage or removal of property come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. In the case of damage, we will make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and thereby keep any costs that the guest would incur to a minimum. In the case of missing items, the charge will be the full replacement amount of the missing item, including any carriage charges.

PRIVACY POLICY

Although we are in the United States, we take all appropriate steps to comply with the General Data Protection Regulation (GDPR) adopted by the European Union. As such, anyone who books accommodations at the Stuart Avenue Inn can be assured that we do not, never have, and never will, share any guest’s personal data with anyone –PERIOD! Submission of your personal data as required to confirm a reservation authorizes us to use that data in the course of our relationship. More specifically, when you furnish your email address to us, you agree to receive communications from us relative to your reservation and any issues that arise during the course of our relationship. By continuing to use our website, Facebook page, or any of our OTA partners, you acknowledge and agree to abide by our updated Privacy Policy. Any questions, please contact us: Innkeeper@stuartavenueinn.com

ADA WEBSITE COMPLIANCE

Our goal is to provide a wonderful experience in the desirable location of Kalamazoo, MI.   We have built our site with ADA compliance in mind and have utilized available tools such as achecker.ca and Google Chrome’s ADA compatibility diagnostic tools. Please be aware that our efforts are ongoing.  If you have difficulty navigating our website or booking a room at our inn, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you. 

Chris and Dana
Innkeepers
Stuart Avenue Inn

229 Stuart Ave
Kalamazoo, Mi. 49007

269.342.0230

innkeeper@stuartavenueinn.com

We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on http://www.stuartavenueinn.com regardless of device type and whether an individual requires assistive technology.  If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at innkeeper@stuartavenueinn.com

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