Our Policies

RATES, TAXES, DEPOSITS, PAYMENTS

Rates are based on single/double occupancy except for Friends & Family Suite. A few rooms can accommodate an additional twin bed for an additional $25 per night. All rates are subject to lodging taxes: State 6%; County 5%. A credit card is required to secure the reservation and will be charged upon your arrival. Reservations made less than ten (10) days before arrival must be paid in full when the reservation is made and are non-refundable. We gladly accept American Express, Discover, MasterCard, and Visa.

CANCELLATIONS

Plans can charge unexpectedly. If you must cancel your reservation, please try to do so at least eleven (11) days before your arrival date.  Cancellations made less than eleven (11) days before your arrival will result in partial refund of the balance owed-only if we were able to re-rent the room. Cancellations must be in writing and are not effective until received by the Inn. Please Note: No refunds available during Holiday weeks, Medieval Congress (May), College Graduations (April/June), USTA Boys Tennis Championships (August), National Street Rod Car Show (September), and College Reunions (October).

PETS

For the comfort and enjoyment of all guests, pets can be accommodated only in the second floor of the Carriage House, and only with prior approval and in accordance with our Pet Policy

CHILDREN

For the comfort and enjoyment of all guests, children under 12 can be accommodated in the Carriage House, and at times in the Friends and Family Suite on the third floor. Please contact the Innkeeper for further details and information.

CHECK IN/CHECK OUT

Check in is between 4p.m. and 7p.m. Just can’t wait to start your visit? Add Priority Check-in ($25) to your reservation and we’ll sneak you in 2 hours early at 2pm. Don’t need the room? Feel free to park in our lot as early as noon (no charge), walk to town, tour the college, or meet up with that friend at her favorite coffee shop. Join us at our regular check in time. Won’t be able to make it by 7pm? A later check-in may be possible, but only with prior arrangement and may include a convenience fee. Please contact the Innkeeper if arrangements need to be made to accommodate flight delays or other unforeseen conditions. Check out is 11a.m.

PARKING, SMOKING, BREAKFAST

Complimentary off-street parking is available behind the Inn. There is no smoking in the Inn (that includes e-cigarettes). Breakfast is served in the dining room between 7am and 9am weekdays, and between 8am and 10am weekends and Holidays.

DAMAGE TO/REMOVAL OF INN PROPERTY

We reserve the right to charge guests the cost of rectifying damage, caused by the guest’s deliberate, negligent or reckless act; and to charge for the cost of replacing any items that are removed from the premises by the guest without consent. Should damage or removal of property come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. In the case of damage, we will make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and thereby keep any costs that the guest would incur to a minimum. In the case of missing items, the charge will be the full replacement amount of the missing item, including any carriage charges.

PRIVACY POLICY

Although we are in the United States, we take all appropriate steps to comply with the General Data Protection Regulation (GDPR) adopted by the European Union. As such, anyone who books accommodations at the Stuart Avenue Inn can be assured that we do not, never have, and never will, share any guest’s personal data with anyone –PERIOD! Submission of your personal data as required to confirm a reservation authorizes us to use that data in the course of our relationship. More specifically, when you furnish your email address to us, you agree to receive communications from us relative to your reservation and any issues that arise during the course of our relationship. By continuing to use our website, Facebook page, or any of our OTA partners, you acknowledge and agree to abide by our updated Privacy Policy. Any questions, please contact us: Innkeeper@stuartavenueinn.com

ADA WEBSITE COMPLIANCE

Our goal is to provide a wonderful experience in the desirable location of Kalamazoo, MI.   We have built our site with ADA compliance in mind and have utilized available tools such as achecker.ca and Google Chrome’s ADA compatibility diagnostic tools. Please be aware that our efforts are ongoing.  If you have difficulty navigating our website or booking a room at our inn, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you. 

Chris and Dana
Innkeepers
Stuart Avenue Inn

229 Stuart Ave
Kalamazoo, Mi. 49007

269.342.0230

innkeeper@stuartavenueinn.com

We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on http://www.stuartavenueinn.com regardless of device type and whether an individual requires assistive technology.  If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at innkeeper@stuartavenueinn.com

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