Our Policies

RATES, TAXES, DEPOSITS, PAYMENTS

Rates are based on single/double occupancy except for Friends & Family Suite. All rates are subject to lodging taxes: State 6%; County 5%. A credit card is required to secure the reservation and a 50% non-refundable deposit is taken at the time of reservation. The balance will be charged upon your arrival. Reservations made less than ten (10) days before arrival must be paid in full when the reservation is made and are non-refundable. We gladly accept American Express, Discover, MasterCard, and Visa.

CANCELLATIONS

Plans can charge unexpectedly. All deposits are non-refundable. If you cancel your reservation at least eleven (11) days before your arrival date, we will waive the balance due. Cancellations made less than eleven (11) days before your arrival will result in partial refund of the balance owed-only if we were able to re-rent the room. Cancellations must be in writing and are not effective until received by the Inn. Please Note: No refunds available during Holiday weeks, Medieval Congress (May), College Graduations (April/June), USTA Boys Tennis Championships (August), National Street Rod Car Show (September), and College Reunions (October).

PETS

For the comfort and enjoyment of all guests, pets can be accommodated only in the second floor of the Carriage House, and only with prior approval and in accordance with our Pet Policy

CHILDREN

For the comfort and enjoyment of all guests, children under 12 can be accommodated in the Carriage House, and at times in the Friends and Family Suite on the third floor. Please contact the Innkeeper for further details and information.

CHECK IN/CHECK OUT

Check in is at 4p.m. If you need to arrive earlier, our Priority Check-in ($25) will get you into your room as early as 2p.m. Don’t need the room? Feel free to park in our lot as early as noon (no charge), walk to town, tour the college, or meet up with that friend at her favorite coffee shop. Join us at our regular check in time.

Not able to make it by 4pm? Later check-in can be arranged and depending on the time, may include a convenience fee. Please contact the Innkeeper if arrangements need to be made to accommodate flight delays or other unforeseen conditions. Check out is 11a.m.

PARKING, SMOKING, BREAKFAST

Complimentary off-street parking is available behind the Inn. There is no smoking in the Inn (that includes e-cigarettes). Breakfast is served in the dining room between 7am and 9am weekdays, and between 8am and 10am weekends and Holidays.

COVID-19 Update: We continue to offer a full breakfast prepared with fresh local ingredients customized to your dietary needs. Breakfast is served in our main dining room or on our outdoor patio in good weather. Should our guest count require it, we will have two breakfast settings to accommodate social distancing as the minimum distance between any breakfast tables at the B&B is 6 feet.

DAMAGE TO/REMOVAL OF INN PROPERTY

We reserve the right to charge guests the cost of rectifying damage, caused by the guest’s deliberate, negligent or reckless act; and to charge for the cost of replacing any items that are removed from the premises by the guest without consent. Should damage or removal of property come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. In the case of damage, we will make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and thereby keep any costs that the guest would incur to a minimum. In the case of missing items, the charge will be the full replacement amount of the missing item, including any carriage charges.

PRIVACY POLICY

At Stuart Avenue Inn, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.

Information Collection

Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Stuart Avenue Inn. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. Stuart Avenue Inn does not give or sell to anyone any information we collect on our site.

We sometimes use data collection devices such as “cookies” on certain pages of the Site to measure effectiveness and safety. A “cookie” is a small file that gets placed on your harddrive that helps us provide our services. You are free to decline cookies if you choose to.

Security

At Stuart Avenue Inn, we take security seriously. When users make a reservation we use every precaution to safe guard it online and offline.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Policy Modifications

Stuart Avenue Inn may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.

ADA WEBSITE COMPLIANCE

Our goal is to provide a wonderful experience in the desirable location of Kalamazoo, MI. We have built our site with ADA compliance in mind and have utilized available tools such as achecker.ca and Google Chrome’s ADA compatibility diagnostic tools. Please be aware that our efforts are ongoing. If you have difficulty navigating our website or booking a room at our inn, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you.

Chris and Dana
Innkeepers
Stuart Avenue Inn

229 Stuart Ave
Kalamazoo, Mi. 49007

269.342.0230

innkeeper@stuartavenueinn.com

We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on http://www.stuartavenueinn.com regardless of device type and whether an individual requires assistive technology. If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at innkeeper@stuartavenueinn.com

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